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18.12.11

Alleged Scam Reported [unverified]: Revitaderm and Perfect Radiance

Hi.   I want to report a scam involving Revitaderm and Perfect Radiance.   I saw an advert on Facebook  this is the link http://consumerproductsdaily.co.uk/?&t202id=300085&t202kw=&match=&c3=FB5-AD-9&ne=
 
at the bottom you will see the links for ordering the items.  Nowhere on the ordering page does it state the 'normal' price of the items.  Admittedly if you read the terms and conditions it does state it there. Unfortunately, MANY people, like me, ordered without reading them! 
On receiving the confirmation of the order you realise you have not only ordered the trial offer, but that it's your FIRST 30day supply!!  this is the contents of the email...
 
Congratulations, and thank you for ordering Perfect Radiance Anti-Wrinkle Serum. We are proud of you for taking the first step toward amazing skin, and you should be too! Not only will our product help smooth fine lines and wrinkles, but the glow you’ll receive from using Perfect Radiance will give you more confidence in your day-to-day life. 

Your first 30-day supply will be shipped out to you right away. Please give 7-10 business days for delivery. Once you receive it, start using immediately, and you’ll be amazed at the results. You’ll look years younger! 

We are always here to help, so please see the below customer support contact information for any questions you may have. Again, welcome to your new future of happy and healthy skin!

Email: 
support@perfectradiance.co.uk
Phone Support: +44 (808) 168 3685 (24 hours a day, 7 days a week)
 
and the other one.
 
RevitaDerm welcomes you! We believe there is no need for needles and pain to look young and beautiful, and we are happy to see that you agree. Thank you for purchasing RevitaDerm Anti-Aging Moisturizer. You are on your way to a fresh new look and it is as simple as applying a daily cream! 

Your order has been received, and your first month’s supply will be shipped out to you shortly - please allow 7-10 business days for delivery. We appreciate your service and know that once you begin to use RevitaDerm and witness the results yourself, you’ll be as hooked as us! 

We want you to be happy and successful using RevitaDerm, so we have an amazing customer service department readily available to answer any questions. Please don’t hesitate to contact us, and enjoy your new radiant glow! 
Customer Service 

Email: support@revitaderm.co.uk 
Phone +44 (808) 178 7320 (24 hours a day, 7 days a week) 

Thank you for your purchase!
 
 
I immediately replied to the emails asking to cancel the order and tried the phone numbers....which DO NOT WORK!
I googled and discovered how many people have lost money to this.  Some managed to cancel and yet still had money taken several times from your cards/accounts.   
 
Here are links to the terms and conditions 
 
As you can see, large sums of money are involved!   As I am writing to you, I only ordered yesterday, so am still awaiting replies to my emails, so don't even know whether I am going to get caught up in this or not.  But after reading all the complaints about them I am hoping you can help stop this in some way.
It cannot be right not to make it clear on the first page of the trial offer, what the normal price is!   That alone would set off alarm bells for some people even if they didn't carry on and read the terms and conditions to realise it would be a monthly contract.
Also...what about the phone numbers!   I did read that some people got through by phone...though I don't know how.  I tried all ways...including adding a 0 to the 808 which others had mentioned. ...it didn't work!
 
I'd appreciate any help in this matter.  Have you any advice on what my next step should be if I do have more money taken from my card?
 
Thanks in advance.
 

38 comments:

Traci said...

i also have been scammed by revitaderm but didnt realise till i actually got a statement from my bank here in Ireland,and here i was wondering where my hard earned money was going out of my account

JC said...

Call the bank and tell them your card has been lost. They will cancel it. It is the only way to stop it.

Anonymous said...

I have just paid and given all my details too... I think calling the bank and cancelling my card sounds good... what do others think???

Anonymous said...

I CALLED THIS NUMBER IT'S IN THE PHILLIPINES... I CANCELLED MY ORDER AND HAVE REF NUMBERS AND AM AWAITING AN E-MAIL... BUT... I DID CANCEL MY DEBIT CARD SO THESE PEOPLE CAN NOT CONTINUE WITH THIS SCAM... GRRRRRRRR....

Anonymous said...

I have also been taken in by these people. I saw it recommended in the Daily Mail as a free sample, just pay the postage. There was no mention of an ongoing contract I have had £155 taken from my account, but did manage to get through on the phone and cancel it. I am now trying to get my money back as my wife is allergic to the product. I will be phoning the Daily Mail. Suggest others do to !!!

A. Box said...

We too have lost £140 to theses rogues. Have got through on phone and cancelled oreder but also cancel debit card so they cant get any more. Something should be done.

Anonymous said...

Tezza

Just today the 3rd January 2012
I checked my bank details and sure
enough money has been taken from my account for a product I still not have received. I am about to cancel my bank account so they cannot take my money. I also tried ringing but keep getting a message that the number is not longer in service (We must somehow stop this from happening in the future.

Anonymous said...

Hi,

I ordered a trial of the revitaderm product from an advert through ebay. I have now been getting these through the post every month and it appears they have to date taken over £150 from my credit card account. I have emailed them at the address noted on the product but it comes back as unknown. How do I get my money back or stop them sending this stuff I do not want?


Thanks

Anonymous said...

Jill said...
I too have been scammed I received my bank statement and £210 had been taken from my account , I have reported this to the bank ,they seem to know about this company but the only advice is to cancel credit /debit cards .i also asked it to be reported to the fraud department at the bank as so many people are being ripped off.
I have rang the company eight times a day for the last few days but no one answers this is also my second email to them and a hand written letter sent as well , but I'm not getting any where .

Anonymous said...

I have apparently been a victim of the Perfect Radiance scam - see copy of correspondence below. I have lost over £200. Can you help me to get my money back please?

______________________

Dear Customer,

We thank you for your email.

As per your request, we have cancelled your subscriptions to Perfect Radiance and RevitaDerm, and, as from today, you will no longer be billed.

Concerning your refund, unfortunately we cannot proceed with your request.

Please allow us to explain how our program works. By placing your order for one of our products you accepted the terms and conditions of our free-trial offer.

You subscribed to a 30-day supply of each product ordered for which you had a free-trial period that began at the time of your order. You had until the end of the trial, which differs for each product, to cancel your subscription. You would have only then been responsible for the shipping costs.

Not cancelling your subscription within the allocated free-trial period resulted in the billing of the full amount of Perfect Radiance and RevitaDerm.

Please find below the links to the Terms and Conditions of our products:

Perfect Radiance
https://www.perfectradiance.co.uk/xpq/show/detail.aspx?prod=HPRAWS&nametype=termsandconditions

RevitaDerm https://www.revitaderm.co.uk/xpq/show/detail.aspx?prod=HREVITAD&nametype=termsandconditions

Should you have any more questions or concerns, please do not hesitate to contact our Customer Service Department by phone (24 hours a day, 7 days a week) toll-free at 808 168 3685 for UK customers and 0044 808 168 3685 for Irish customers or by email at support@perfectradiance.co.uk.

Kind Regards,
Perfect Radiance Support

Anonymous said...

Jill says
I posted a comment a few days ago about perfect radiance ,having gone though loads of phone calls ,I did get a email to cancel the products but I found they had started takeing out for the so called second month in December as well so I have now been debited £80more than the £210 that it was before. I know they can't take anymore money out of my account ,but I did notice yesterday on the net that virgin had blocked the web site.
Having worked out the cost of this Botox would of been cheaper and after two years I could of had a face lift lol !!!!!

Anonymous said...

i have been scammed by Revitaderm, fortunately my credit card company contacted me about an unusual usage in Cyprus. My card was cancelled. Therefore no more payments. My card company gave the impression, they knew about Revitaderm and their methods
Revitaderm just gave blanket answers to my questions, when i contacted them by e-mail.
Have contacted my local trading standards and 2 BBC tv consumer programmes about them.
The more who contact them the better.

Anonymous said...

dia i to had the same problem iv had my back account block so they carnt taken any more from it they have send i will get a refund in 7- 10 days lets see i cancelled my account with them 3 days after i received the perfect radiance and revita derm cream they took mayment on the 12December £6 then the 28th December £74.95 with out permission which is stealing some think should be done why does the law not protect us from this and why varnt they intervein to get our money back

Anonymous said...

I too have been scammed by this company and only realise when I received my bank statement. Even if you cancel your cards they can still take money from your account so make sure you get the correct advice. I have contacted the Fraud Dept of my bank, unfortunately they are saying this is not a case of fraud and they can't really help me? An absolute disgrace this company should be blocked at once.

Anonymous said...

My hubbie fell for this - and got billed £240 before noticing. But we managed to get through on the phone - got a refund for all bar the first payment - and got sent 3 more lots of free product to make up for not being able to refund the first payment. He has actually received the refund, no more money has been taken, and we were sent more product. The chap on the phone was apparently quite reasonable. The payments are in the T&C's - which hubbie did not read - like most other people! The offer is misleading in the extreme - but do perservere and you may succeed (in the main) as we did!

pam Dowell said...

i also got scammed by revitaderm & tried to email then but just got the run around.They just taken more money out of my account .but I havnt receved any of there creams.there just a lot of crooks & should be locked up.I would like to have words with then. Pam.Austalia

Anonymous said...

Got me as well. It took 5 emails and the threat of police involvment, but I did get e refund for all that was taken from my account.Just not sure if I should now cancel my card....may do just to be safe.

Anonymous said...

AH

I also have been taken in by this company. £186.00 has been taken from my account. Been in contact with my credit card company who are sending me forms and they shall be investigating. This company knows exactly what their doing!!

mamboo said...

My wife thought she was getting free trial of cream etc from 2 x companies and signed up just for P&P charges (£2.95 & £2.97). after looking on website noticed that this is all a scam and she would be charged for considerable lot more that P&P. Today contacted the bank and only way to sort this out was to cancel the debit card. The bank provided 2 x ref numbers that we must contact the scam company and pass onto them to advise to cancel all their attempts to take any funds out. Today called 0808 178 7320 (the UK end of this scam) and gave them the numbers and also IAW their T&Cs cancelled both accounts forthwith, again mentioned the Ref Nos and that the matter was now with the Bank's Fraud Team and if they try and take funds out the bank will call in the Police. Basically I threatened them with fraud action and that they must cancel both accounts now as it is within their 12 day period. The lady was not nice but said we would receive 2 x emails to cancel the accounts within 24hrs and no money would leave the bank account. We now wait with baited breath... please if scammed in this take the action I have done.
Submitted by KevGould on Dec 29th, 2011

mamboo said...

My wife thought she was getting free trial of cream etc from 2 x companies and signed up just for P&P charges (£2.95 & £2.97). after looking on website noticed that this is all a scam and she would be charged for considerable lot more that P&P. Today contacted the bank and only way to sort this out was to cancel the debit card. The bank provided 2 x ref numbers that we must contact the scam company and pass onto them to advise to cancel all their attempts to take any funds out. Today called 0808 178 7320 (the UK end of this scam) and gave them the numbers and also IAW their T&Cs cancelled both accounts forthwith, again mentioned the Ref Nos and that the matter was now with the Bank's Fraud Team and if they try and take funds out the bank will call in the Police. Basically I threatened them with fraud action and that they must cancel both accounts now as it is within their 12 day period. The lady was not nice but said we would receive 2 x emails to cancel the accounts within 24hrs and no money would leave the bank account. We now wait with baited breath... please if scammed in this take the action I have done.
Submitted by KevGould on Dec 29th, 2011

Anonymous said...

Exactly the same has happened to me, the way the offer is presented is dishonest and although there may be terms and conditions these are not obvious as you click through the acceptance. Too late - £205.00 poorer. What a scam and what a way to do business.

I phoned my bank to get a refund, this has been declined as I received the product. I can only make sure no further money is taken from my account. I have cancelled my card to assist in this but there is no guarantee this will prevent further funds being taken from my account. It does offer the protection that now the company has been notified of my cancellation I can request future reimbursements.Extortionate prices for these products, if you are sensible enough to look up these comments prior to ordering I advise avoid this company and it's products totally. This is a scam and although the products are quite good it is very expensive and having ordered three products I can ill afford to keep up with £200 per month for skin care. Think twice, remember, if it seems too good to be true it probably is - this does apply to RevitaDerm and perfect Radiance and Rejuvanew.

Trading standards should become involved with this company!!!

Anonymous said...

I got caught with this too. I received the 'free samples' and then found I'd been charged large amounts on my credit card the next month. I had to cancel my card. There was never anything about future payments, no copy of the terms and conditions etc. The UK phone number on the invoice was fake. I finally got hold of the company via email and cancelled the product (which I had never ordered) and they refuse to pay back the money saying I should have cancelled earlier. But I hadn't subscribed! And I hadn't received anything and it was only when my credit card bill arrived (after the cancellation period of course) that I found out I'd been charged. These guys are everywhere including Facebook. I just want my money back.

Anonymous said...

I only found out yesterday that I had been billed for two amounts of £79.99 in Dec and Jan for 1 small pot of trail cream. After reading everything I could find on the web about this scam, I emailed them twice and received a non-reply back. Still not satisfied I found a telephone no 0808 168 3684 which to my surprise was answered by a very nice person but who refused to give me her full name. The outcome she give me a cancellation no and two full refund nos. Try it its worth a go.

Anonymous said...

I too havve been taken in by this dreadful scam and found that todate they took £75.00 out of my business account so have contacted my bank who have cancelled the card number and put me through to their Fraud Dept. who are investigating. I would not have touched them but for the comments that they were "As seen on BBC, The Guardian, The Telegraph and Sky". Needless to say their telephone number was useless. I do not understand how this company can get away with this scam? My money went out to Cyprus. This is utterly despicable. Chrissie

Anonymous said...

I,too, Fell for this scam thinking that I was getting a free sample. Within 20 days my credit card was billed for £75.95
I phoned 08081683685 and cancelled saying that the advertising hadnt made it clear that I was signing up for a monthly installment. My cancellation was received with the promise of a confirming email. I received this within a few hours.
I then cancelled my debit card and contacted my banks fraud scheme. They knew about the firm. They refunded my money - now in my account - and asked me to fill in some paper work within 14 days.

Jackie said...

I have also been Scammed by revitaderm. I thought I was getting free trial of two products, got sent some eye cream I DID NOT order, have been charged a total of over 200 pounds on my credit card. After trying to call the company for days and sending emails, I have finally got a reply tonight that they have cancelled my contract, but of course no refund!! I am in contact with my credit card company. The charge for the eye cream is illegal. Why can't something be done about this company?. I feel such a fool for not checking more closely.

Anonymous said...

The number to contact on the actual advertisement is +44 808 178 7320 and now I've found another number on your web pages "808 168 3685 for UK customers and 0044 808 168 3685 for Irish customers or by email at support@perfectradiance.co.uk."

doesn't matter really because neither of them are the supplier.

My bank is being as helpful as it can be but I'll probably never see my money again.

I never did get the products they are asking me to pay for in the first place and they are still advertising on the Internet and on facebook. Grrrrr!!

Anonymous said...

As seen on the Scam site we were also sucked in, but hopefully it only cost us the post/packing.
However the despatch note quotes the following address:-
Revitalize Health & Beauty
Box No 13583
Linithgow
West Lothian
EH49 9AP
Do not suppose this is of any use but thought I would pass it on. Have cancelled credit card involved
Thanks

Anonymous said...

I have also been scamed I finally got through on this phone number 08081683684 the £74.99 and the £79.99 that was taken from my bank was I was told for the 2 free products I had received where does the free trail come in then I hear you ask WELL IT DOES NOT, nothing is for free. I was assured by the forgein girl on the end of the phone that my membership was cancelled after they took out the 2nd payment even though I emailed them with my cancellation on 30th Dec they did not acknowledge email until after they had taken 2nd payment out which I did not know about until I got my bank statement.
I was shocked that National Westminster bank allowed them to take any more money especially as I had phoned the dispute part of the banking service and they told me no more money would be given to revita derm so much for the banking system?
That I think is a lesson for me and every one else surfing the internet do not get sucked in NOTHING IS FOR FREE THERE WILL ALWAYS BE A CATCH.

Jayne said...

I got scammed to by revitaderm and perfect radiance, I didn't know until i got bank statement. I went to the bank for help and was told they would try to get my money back and would send some forms for me to sign but also told me to email, call or anything that's possible to cancel what they called a subscription. They also said that they had had a lot of customers who also had fallen in to there trap. I was told by the bank that after i had cancelled the product that if they tried to take out any more money it would then be fraud but there was a 31day period before it would be classed as fraud. So i hope no more is taken. And i have managed to email and call to cancel the products.
I was told it was cancelled and given ref numbers and also that a refund in 7-10 days. Fingers crossed. Hope this helps.
Trouble is in this day and age with every thing so expensive we are all looking for a bargain.

Anonymous said...

Anyone who has lost hope TRY THIS- I was almost scammed , got my "free sample"" then read the horror stories on the net and panicked, could get no answer at phone number or email address, heard how they werent replying to emails, but on Martins money tips pages one girl had come across an alternative email address, which actually replied to her, and cancelled her "subscription" If you are within the 16 day trial period you have more of a chance. I tried writing to the alternative email address and bingo! got a reply along with cancellation numbers and assurances that they would not attempt to take any money from my account, here is the email - support@revitalizelabs.com , strangely though the reply came from the commonly known email address which replies to no one!! this happened to me 5 weeks ago, and so far so good, no more funnt business at the bank- Good Luck All

Lizzie said...

I too signed up for the so called free trial and went into panic mode after reading just a few of the scam stories, I rang immediately within the 16 day trial period and amazingly got straight through!! After asking the foreign lady on the phone a number of times whether any money would come out of my account and stressing to her I could not afford the cream at its full price she assured me no monies would be debited from my account apart from the initial p&p, reassuring me an email would be sent to me confirming this, still waiting!! Going to speak to my bank tomorrow to see if they can block any debits going to this company, hopefully I will be a lucky one and my phone call would have been enough. This way of dealing with people is disgusting, it should be made clearer that an ongoing order is automatic!!

Anonymous said...

oh god, I was horrified as soon as I got the emails. I new as soon as I saw them it was a scam and felt so stupid. I emailed them all twice and I have phoned my banks and cancelled my cards. yes thats banks and cards. when i tried to pay for the P&P on the second one it wouldnt take my card so I used a different one, and when it asked if i wanted to try the eye cream I added that too!! so all in all i had subscribed to THREE different creams!!! I feel so stupid. HSBC said if they take any more money they will reimburse me as a gesture of goodwill. NATWEST just ssaid they shouldnt be able to take any more out. fingers crossed :(

Anonymous said...

I too fell for this scam and felt sick when I noticed £154 withrwan from my account, especially as I have always considered myself as down to earth and till this, wise to avoiding scams.
I e-mailed revitalise's customer e-mail immediately, which I noted was a UK e-mail adress and asked for this transaction to be cancelled and my money reimbursed. I have received this e-mail back:

Dear Customer,

We thank you for your email.

As per your request, we have cancelled your subscriptions (Perfect Radiance, RevitaDerm) and, as from today, you will no longer be billed.

Concerning your refund, unfortunately we cannot proceed with your request.

Please allow us to explain how our program works. By placing your order for one of our products you accepted the terms and conditions of our free-trial offer.

You subscribed to a 30-day supply of each product ordered for which you had a free-trial period that began at the time of your order. You had until the end of the trial, which differs for each product, to cancel your subscription. You would have only then been responsible for the shipping costs.

Not cancelling your subscription within the allocated free-trial period resulted in the billing of the full amount of Perfect Radiance and RevitaDerm.

Please find below the links to the Terms and Conditions of our products:

Perfect Radiance
https://www.perfectradiance.co.uk/xpq/show/detail.aspx?prod=HPRAWS&nametype=termsandconditions

RevitaDerm
https://www.revitaderm.co.uk/xpq/show/detail.aspx?prod=HREVITAD&nametype=termsandconditions

Should you have any more questions or concerns, please do not hesitate to contact our Customer Service Department by phone (24 hours a day, 7 days a week) toll-free at 808 168 3685 for UK customers and 0044 808 168 3685 for Irish customers or by email at support@perfectradiance.co.uk.

Kind Regards,
Perfect Radiance Support

I will be reporting this to my bank first thing tomorrow as a fraud.

Anonymous said...

I also have been scammed. I have had £200 taken from my account, I didn't realise until I got my statement, I went straight to the bank who gave me a help line number run by their bank, when I rang that they said if it was to do with this company to ring and cancel the subscription and get back to them, they gave me a number. I felt sick but a little comforted to know they must have had so many calls they had a designated voice message. I rang the number and spoke to an american girl, needless to say she was not cooperative and I ended up losing my temper, and told her what I thought, she said she would send me a free sample! I told her that would not pay my electrity bill!
I cancelled the subscription and went back to my bank, they immediately wrote to the company and confirmed in writing my cancellation and they then said if any further money was taken out of my account, they would be able to get it back for me, but the money already taken was gone. I feel so stupid all for a sample of face cream.

Anonymous said...

I have just read all the emails re the Revitaderm issue, I too have been taken in by the offer of a samples of their products! it has cost me £74.95 +£79.99 +£51.00!! My credit card company was helpful and gave me a number to ring for cancellation 08081683684, I rang and although the English speaking rep who answered was quite rude, she did cancel my ‘Subscription’ but refused to refund the money already paid saying that the terms were quite clear (Which obviously they are not). I feel so angry about this especially with myself as I have always been so careful in the past when ordering stuff on line. If this can be publicised as much as possible it may stop others being stitched up and losing money that they can ill afford. On top of everything else I am a pensioner and having used the products don’t look 25 again!!

Anonymous said...

I ordered the samples and paid by card last November, there was no mention of a cancellation time. Later on that month they took £74.95 from my bank, I e-mailed them and they said I should have read the small print and they would send me full size pots soon.
I have heard nothing so I e-mailed them again and to date have not heard a word from them. I am pensioner and cannot afford to lose this money to thieving scum like them.

Mrs D

Anonymous said...

I'm in Australia, & also been scammed!!!! i've just had to cancel my card to try & stop them for taking out any further transactions from my account.
I tried to ring the contact number but with no surprise it has been disconnected. I have also emailed them & have had no replies

i'm sooo annoyed xx